Shipping policy
SHIPPING POLICY
Effective Date: November 2025
Thank you for choosing Café Real Coffee. We are committed to delivering premium, freshly roasted coffee to your door with care and efficiency.
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### 1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Orders placed after 12:00 PM (CST) may be processed the following business day. During peak periods, processing times may be slightly extended.
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### 2. Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
Effective Date: November 2025
Thank you for choosing Café Real Coffee. We are committed to delivering premium, freshly roasted coffee to your door with care and efficiency.
---
### 1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Orders placed after 12:00 PM (CST) may be processed the following business day. During peak periods, processing times may be slightly extended.
---
### 2. Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping (U.S.): 3–7 business days
- Expedited Shipping (U.S.): 2–3 business days
- Local Delivery (if available): Same day or next day
Delivery times are estimates and may vary due to carrier delays or external factors beyond our control.
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### 3. Free Shipping
We offer free standard shipping on orders over $500 (U.S. only), unless otherwise stated.
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### 5. International Shipping
We currently [do/do not] offer international shipping.
If available:
- Shipping rates and delivery times vary by destination
- Customers are responsible for any customs duties, taxes, or import fees
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### 6. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number.
Please allow up to 24 hours for tracking updates to appear.
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### 7. Delays & Carrier Issues
Café Real Coffee is not responsible for shipping delays caused by:
- Weather conditions
- Carrier disruptions
- Incorrect or incomplete shipping addresses
If your package is significantly delayed, please contact us and we will assist in resolving the issue.
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### 8. Lost or Stolen Packages
Café Real Coffee is not liable for lost or stolen packages marked as “Delivered” by the carrier.
If you experience an issue:
- Verify the shipping address
- Check with neighbors or your local carrier
- Contact us for support—we’re happy to help file a claim when possible
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### 9. Incorrect Shipping Information
Please ensure your shipping details are accurate at checkout.
Café Real Coffee is not responsible for orders shipped to incorrect addresses provided by the customer. Additional fees may apply for reshipment.
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### 10. Damaged Items
We take great care in packaging our coffee. If your order arrives damaged:
- Contact us within 48 hours of delivery
- Include photos of the damaged item and packaging
We will work quickly to resolve the issue with a replacement or refund.
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### 11. Contact Us
For any shipping questions or concerns, please contact:
Email: mvilla@caferealcoffee.com
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We appreciate your support and look forward to delivering the best of Café Real Coffee to you.